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IMPROVING YOUR CUSTOMER JOURNEY

W.K.M.S.

1. Discovery & Assessment The discovery phase is crucial for understanding the client’s business, industry, target audience, and competition. Without a deep understanding of these elements, any marketing efforts may miss the mark. This phase establishes a strong foundation by aligning the consultant’s approach with the client’s specific goals and challenges.
Key Activities:
- Client Interview: Conduct a comprehensive interview to understand the client’s vision, challenges, objectives, and current marketing efforts.
- Marketing Audit: Assess existing marketing assets, such as website, social media, SEO, PPC, and branding, to identify strengths and areas for improvement.
- Audience & Competitor Analysis: Define the target audience’s demographics and pain points, and analyze competitors to understand the industry landscape and potential opportunities.
Goal: Gain a complete understanding of the client’s business, objectives, and market positioning, ensuring that future strategies are relevant and aligned with their needs.

2. Strategy Development A tailored strategy is necessary to address the client’s specific challenges and leverage their strengths. During this phase, the consultant designs a customized marketing plan with clear objectives, actionable steps, and measurable KPIs. This ensures that the approach is both strategic and results-focused.
Key Activities:
- Develop Tailored Strategies: Create a marketing strategy that’s tailored to the client’s industry, audience, and goals, which may include brand messaging, content marketing, SEO, paid media, or social media plans.
- Set SMART Goals & KPIs: Define Specific, Measurable, Achievable, Relevant, and Time-bound goals, along with key performance indicators to measure success.
- Resource Planning: Determine the resources needed (budget, personnel, tools) to implement the strategies effectively, making sure expectations are aligned with capacity.
Goal: Develop a strategic roadmap that provides clear, actionable steps toward achieving the client’s marketing and business goals.
 
3. Execution & Implementation Execution is where strategy comes to life. In this phase, the consultant oversees and implements the marketing plan, creating campaigns and managing resources to ensure all elements align with the client’s vision. Efficient execution maximizes impact and enables the client to see tangible results.
Key Activities:
- Campaign Launch & Management: Roll out campaigns across identified channels (such as social media, email, PPC, etc.) while managing schedules, budgets, and creative assets.
- Creative Development: Create and optimize marketing materials (ads, posts, emails, content) to ensure consistency with brand messaging and engagement with the target audience.
- Resource Allocation: Ensure the budget and resources are used effectively, allocating them to the channels and strategies with the highest potential ROI.
Goal: Execute the marketing strategy effectively, ensuring that campaigns engage the target audience and drive measurable outcomes.
 
4. Monitoring & Optimization :  
Continuous monitoring and optimization are essential for sustaining and improving results. This phase focuses on analyzing performance, reporting insights, and refining strategies based on real-time data. Optimization allows the marketing efforts to adapt to changing conditions and continuously improve effectiveness.

Key Activities:

- Performance Tracking: Use analytics tools to monitor KPIs and campaign performance across all active channels, ensuring transparency with clients.

- Regular Reports & Reviews: Provide the client with regular performance reports and insights, showcasing successes and identifying areas for adjustment.

- Strategy Refinement: Based on data and feedback, refine strategies to enhance performance, adapt to shifts in audience behavior, or capitalize on new trends.

Goal: Sustain success by adapting strategies based on performance data, ensuring continued improvement and alignment with evolving business objectives.

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